Privacy Policy

Effective Date and Site Scope

This Privacy Policy explains how Diabetic Supply Rescue collects, uses, discloses, and protects information collected through https://diabeticsupplyrescue.com and related forms, pages, and services on that site.

Information We Collect

When you request a free mail-in kit or contact us through our forms, we may collect your name, mailing address, phone number, email address, and health-related context that you choose to type into a form, such as details about diabetic supplies, prescriptions, product condition, or related circumstances.

Please do not submit information that is not needed for your request. We use the information you provide to respond to you, process your kit request, arrange shipping, evaluate supply eligibility, communicate about your request, prevent misuse, and improve our services.

Information Collected Automatically

When you use the site, we may automatically collect technical and usage information, including pages viewed, IP address, browser user agent, device class, referring page or site, date and time of visit, and interactions with site content.

Cookies and Tracking Technologies

We may use cookies, pixels, tags, scripts, and similar technologies to keep the site working, understand how visitors use the site, measure traffic, improve marketing, and support advertising measurement.

We use Google Analytics 4 for analytics purposes, such as understanding pages viewed, traffic sources, device types, and general visitor behavior. We use Meta Pixel for advertising and measurement purposes, such as understanding whether ads or site visits lead to form submissions or other actions.

Third-Party Processors

We may share information with service providers that help us operate the site and fulfill requests. Shipping carriers receive shipping names, addresses, and tracking details. Email processors receive contact details and message content needed to send confirmations and service updates. Payment processors receive payout details needed to issue payment by check, PayPal, Zelle, or Venmo. Analytics providers receive usage data such as page views, device data, referrer, and approximate location. Advertising pixel providers receive event and browser data used to measure advertising performance.

Retention

We retain kit request and transaction records for as long as needed to complete the request, maintain business records, handle payment questions, and comply with legal obligations. Shipping and payment records may be retained longer when needed for accounting, fraud prevention, tax, dispute, or compliance purposes. Analytics and advertising event data are retained according to the settings of the tools that collect them, unless we delete or aggregate the data sooner.

California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act. These rights may include the right to know, delete, correct, limit, opt out of sale or sharing, and not be discriminated against for exercising your rights.

We do not knowingly sell personal information for money. Some advertising or analytics activities may be considered sharing under California law.

EU and UK Privacy Rights

If you access the site from the European Union, European Economic Area, or United Kingdom, you may have rights to access, correct, delete, restrict, object to certain processing, request portability, withdraw consent where processing is based on consent, and complain to a local data protection authority.

Request Process, Verification, and Timeline

To make a privacy request, use the contact link on the home page or call (413) 422-3842. Please describe the right you want to exercise and provide enough information for us to locate your records.

We may need to verify your identity before responding. For California requests, we generally respond within 45 days unless an extension is permitted by law. For EU or UK requests, we generally respond within one month unless an extension is permitted by law.

Minors

The site and service are intended for adults who can legally submit diabetic supplies for review. We do not knowingly collect personal information from children under 13 years old. Minors under 18 should not use the service or submit information without involvement from a parent or legal guardian. If you believe a minor has provided personal information to us, contact us and we will take reasonable steps to review and delete it when appropriate.

Updates to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date on this page.

Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, use the contact link on the home page or call Diabetic Supply Rescue at (413) 422-3842.